Terms, Conditions & Company Policy

1About these terms

These Terms, Conditions and Company Policy (“Terms”) apply to everyone who uses mangmark.com or deals with MANGMARK L.L.C-FZ (“MANGMARK”, “we”, “us”), a company licensed in Meydan Free Zone, Dubai, United Arab Emirates.

These Terms set out our general conditions. Each client engagement is also governed by a signed quotation, contract and any annexes (such as an NDA or performance guarantee). If anything in a signed contract differs from these Terms, the signed contract prevails.

2Definitions

• Client: a company or establishment that signs a service contract with MANGMARK.
• Customer: any individual or business that contacts us, books a consultation, subscribes to our updates or uses our website, without a signed contract.
• Ambassador: an independent person or business accepted into our referral program who introduces new clients to MANGMARK.
• Supplier: a freelancer, production crew, technology provider or other third party engaged by MANGMARK to deliver part of a service.
• Quotation: our written commercial offer with a reference number (for example MM-XX-YYYY-NNN), describing scope, timeline and fees.
• Management fee: the monthly or project fee paid to MANGMARK for its services, excluding advertising budgets and third-party costs.
• Ad budget: the amount spent on advertising platforms such as Meta, Google, TikTok, LinkedIn or property portals.
• Lead: a potential customer of the Client who enquires, calls, messages or books an appointment.

3Who we work with

We build long-term relationships with four types of partners, each with its own rights and obligations:

Client suitability assessment

Before we propose an engagement, we run a short structured assessment (our Persona Rate framework) to confirm that we can deliver real value. It looks at factors such as previous marketing experience, clarity of sales goals, team size and readiness, available budget, and market experience. We may recommend a smaller starting scope, or respectfully decline an engagement, where we do not believe the conditions for results are in place.

4How we contract

Every engagement follows the same documented steps, so both sides know exactly what has been agreed:

1. Discovery consultation: we understand your business, goals and current situation.
2. Quotation and work plan: you receive a written quotation with scope, deliverables, timeline, fees and any assumptions that need your confirmation. Quotations are valid for the period stated on them.
3. Written acceptance: you approve the quotation in writing, for example by replying “Approved” (or «موافق») to the email it was sent with.
4. Signing: both parties sign the service contract and, where applicable, the NDA and performance guarantee annexes. Electronic signatures and email approvals are valid under UAE Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services.
5. First payment: the first payment (or the agreed post-dated cheques) is received. Services start only after this step.
6. Onboarding / setup period: access to accounts, brand assets and data is arranged; research and strategy are prepared.
7. Launch and reporting: campaigns and work begin, with reports and reviews at the frequency agreed in the contract.

Before signing, the Client must provide valid company details (trade license, legal form, authorized signatory, registered address). Where the Client’s license expires during the contract term, renewal becomes a condition for continuing services.

5Scope & deliverables

• The services, quantities and production limits (for example the number of shoots, videos, posts or training sessions per month) are those stated in the signed quotation and contract.
• Work outside the agreed scope or above the monthly limits is quoted and invoiced separately, after the Client’s written approval.
• Any change to scope must be agreed in writing by both parties. Verbal requests do not change the contract.
• Unused monthly deliverables do not roll over to the next month unless agreed in writing, except where a delay is caused by MANGMARK.
• Timelines depend on timely approvals and inputs from the Client. If feedback or materials are not received within five (5) business days, the schedule may be adjusted accordingly.

6Fees, payments & transfers

Refunds

• Fees already paid are non-refundable, except where a written performance guarantee applies (section 8) or where MANGMARK terminates the contract without cause.
• If MANGMARK terminates without cause, prepaid fees for months not yet started are refunded.
• Approved refunds are paid by bank transfer, or credited to the next invoice, within the period stated in the contract.

7Term, renewal & termination

• The contract term and any minimum commitment are stated in the contract. Monthly contracts renew month by month unless terminated with notice.
• Either party may terminate by written notice given before the start of the next contract month, within the notice period stated in the contract (typically 14 to 30 days).
• If notice is not given in time, the fee for the following month becomes due.
• If the Client terminates during a month that has already started, that month’s fee remains payable in full.
• Either party may terminate immediately if the other commits a material breach and does not remedy it within seven (7) days of written notice.
• On termination, MANGMARK hands over the final approved files and the Client’s account access, once all amounts due have been paid. Confidentiality obligations continue after termination.

8Performance guarantee (where offered)

Some packages include a written performance guarantee with a cashback or a service alternative (such as extra working days or an additional month). Where it applies:

• It is valid only when included in a signed performance guarantee annex, with targets and periods defined in writing.
• The launch month (platform learning phase) is normally excluded.
• It requires the Client to meet its responsibilities: following the agreed plan, keeping the recommended ad budget active, attending production sessions, responding to leads within the agreed time, keeping agreed prices and offers, using the agreed CRM or tracking tools, sharing the data needed for measurement, and not engaging another marketing agency for the same scope during the term.
• It does not apply to results affected by the quality of the Client’s product or service, its sales team’s performance, stock or service interruptions, market or regulatory changes, platform policy changes, or force majeure.

9Client responsibilities

• Provide accurate information, brand assets and timely approvals.
• Keep the trade license and all professional licenses valid throughout the contract term.
• Obtain any regulatory advertising permits required for the Client’s activity, such as Dubai Land Department advertising permits for property listings or Dubai Health Authority approvals for healthcare advertising. MANGMARK can assist with the process where agreed.
• Ensure that the people appearing in content attend agreed sessions, and give at least 24 hours’ notice to cancel or reschedule a session.
• Respond to and follow up leads promptly, within the response time agreed in the contract.
• Remain fully responsible for its products, services, prices, offers and professional conduct, and for any claims made about them.
• Ensure that any material it supplies (images, logos, music, testimonials, data) can be lawfully used.

10Our responsibilities & limits

• We deliver the agreed services with professional care and skill, using qualified team members and suppliers.
• We report transparently on performance and spend, at the frequency agreed in the contract.
• Marketing results depend on many factors outside our control. Unless a written performance guarantee applies, we do not guarantee specific sales, leads, rankings or returns.
• Advertising platforms set their own policies, algorithms, approvals and account decisions. We are not liable for platform outages, policy changes, ad rejections or account restrictions that are not caused by our breach.
• To the extent permitted by UAE law, MANGMARK’s total liability under any engagement is limited to the management fees paid by the Client in the three (3) months before the claim, and MANGMARK is not liable for indirect or consequential losses such as loss of profit or opportunity.
• Project management, planning and claims support (including delay analysis and extension-of-time submissions) are advisory. Final decisions, submissions and their outcomes remain with the Client and the relevant parties.

11Intellectual property

• Creative work produced for the Client (designs, videos, scripts, posts and campaign materials) transfers to the Client once the related fees are paid in full. Until then, it remains the property of MANGMARK.
• MANGMARK keeps ownership of its own methodologies, frameworks, templates, tools and know-how, including anything that existed before the engagement.
• Stock media, fonts, music and software used under third-party licenses remain subject to those licenses.
• Unless the Client objects in writing, MANGMARK may show published work, logos and non-confidential results in its portfolio and marketing. Confidential figures are never published without approval.
• These rights are protected under UAE Federal Decree-Law No. 38 of 2021 on Copyright and Neighbouring Rights.

12Confidentiality & information sharing

What is confidential

Financial data, customer and lead data, pricing strategies, performance reports, unpublished creative work, contracts, and any other business information exchanged during an engagement, whether written, verbal or electronic.

How we protect it

• Both parties keep confidential information private and use it only for the agreed purpose.
• Obligations continue during the contract and for two (2) years after it ends, unless the signed NDA states otherwise.
• Information is shared with our team and suppliers only on a need-to-know basis and under equivalent confidentiality obligations.
• Exceptions: information that is public without breach, that was already lawfully held, or that must be disclosed by order of a competent UAE authority or court.

Account access and ownership

• The Client remains the owner of its social media pages, ad accounts, websites, domains, CRM and data.
• Where possible, access is granted through the platforms’ partner or business-manager tools rather than by sharing passwords.
• At the end of the engagement, MANGMARK removes its access or transfers ownership back, and returns or deletes the Client’s confidential data on request.

13Personal data

• We process personal data in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and our Privacy Policy.
• When we run campaigns or manage leads for a Client, we process that data on the Client’s behalf and according to its instructions. The Client is responsible for having a lawful basis and any consents needed to contact its leads.
• Website enquiries, consultation requests, job applications and ambassador applications are used only to respond to you and manage the related relationship.
• Newsletter subscribers can unsubscribe at any time by emailing info@mangmark.com.

14Ambassador program terms

• Commission: 15% of the monthly management fee actually received by MANGMARK from each referred client, excluding VAT, ad budgets, ad management fees and third-party costs.
• Duration: paid for each month the referred client pays under its monthly contract, unless a different period is stated in the ambassador agreement.
• Valid referral: the client must be new to MANGMARK, be registered by the ambassador with us before the client’s first contact, and not have been in active discussion with us during the previous six (6) months.
• Payment: by bank transfer within fifteen (15) days after MANGMARK receives the referred client’s payment, with a monthly statement. If a client’s payment is refunded, the related commission is reversed.
• Independence: ambassadors are independent and are not employees, agents or representatives of MANGMARK. They may not sign contracts, collect payments, or promise prices, discounts or results on our behalf.
• Compliance: ambassadors must promote honestly, disclose their relationship with MANGMARK, avoid spam and unsolicited messages, and comply with UAE media and advertising regulations, including holding any advertiser permit required by the UAE Media Council for paid promotion on social media.
• Termination: either side may end the arrangement at any time. Commissions already earned are paid. MANGMARK may end it immediately for misleading promotion or misconduct, in which case unpaid commissions may be withheld.
• Full terms are confirmed in a simple ambassador agreement before any referral is registered. Apply to become an ambassador.

15Suppliers & freelancers

• MANGMARK may use qualified suppliers to deliver parts of a service. We remain responsible to the Client for the work we deliver under our contract.
• Suppliers work under written terms covering scope, fees, confidentiality, data protection and ownership of work.
• Suppliers may not contact Clients directly for business outside the MANGMARK engagement.
• Non-solicitation: during the contract and for twelve (12) months after it ends, the Client agrees not to directly hire or contract MANGMARK’s employees or suppliers who worked on its account without MANGMARK’s written consent.

16Company policy & ethics

• Honest marketing: we do not create fake reviews, testimonials, followers or engagement, and we do not publish misleading claims.
• Regulatory compliance: we follow UAE advertising and media regulations and the advertising policies of each platform.
• Transparent reporting: results, spend and fees are reported as they are, including when something is not working.
• Anti-bribery: we do not offer or accept gifts, payments or benefits intended to influence a business decision.
• Conflicts of interest: where we work with competing businesses, we keep teams, data and strategies strictly separate and disclose any conflict that could affect our advice.
• Respect and safety: we expect respectful conduct from and toward our team, clients and partners, including on set and during shoots.

17Website use

• Content on mangmark.com is for general information. It is not a binding offer; binding terms are set only in a signed quotation and contract.
• Figures and case results reflect past engagements and do not guarantee future results.
• Website content, design and branding belong to MANGMARK and may not be copied without permission.
• Links to third-party websites are provided for convenience; we are not responsible for their content.
• Users must not misuse the website, attempt unauthorized access, or submit false or harmful information, in line with UAE Federal Decree-Law No. 34 of 2021 on Combatting Rumours and Cybercrimes.

18Force majeure

Neither party is liable for a delay or failure caused by events beyond its reasonable control, such as natural disasters, government decisions, general platform outages or public emergencies, provided it notifies the other party in writing within five (5) business days and takes reasonable steps to limit the impact. Payment obligations for services already delivered remain due.

19Governing law & disputes

• These Terms and all engagements with MANGMARK are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, including the UAE Civil Transactions Law and the Commercial Transactions Law.
• The parties will first try to resolve any dispute amicably within thirty (30) days of written notice.
• If not resolved, the courts of the Emirate of Dubai have exclusive jurisdiction, unless the signed contract specifies a different forum.
• Official notices are sent to the email and address stated in the contract. For MANGMARK: info@mangmark.com.
• Where a contract is signed in both Arabic and English, the Arabic version prevails in case of any difference, unless the contract states otherwise.

20Changes & contact

We may update these Terms from time to time. The updated version applies from the date shown at the top of this page. Changes do not affect contracts already signed, unless both parties agree in writing.

Questions about these Terms? Contact us at info@mangmark.com or +971 50 935 1156. An Arabic copy is available on request.